comments and complaints

Fairmore Medical Practice aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.

The Practice Manager, James Bowman, is available to receive any comments on the service being provided. There is a Practice Complaints Procedure in place. The Practice encourages patient feedback to help improve our services further.

In the majority of cases, concerns can be resolved quite easily. However, if patients do not wish to raise their concerns / complaints directly with the practice, all Primary Care (GP, Dental, Pharmacy, Optical) complaints, concerns and enquiries will now be handled centrally.
 

Independent Contractor complaints / concerns / enquiries

With immediate effect ALL complaints, concerns and enquiries queries regarding Independent Contractor Services (e.g. GP, Dentist, Pharmacy, Opticians) should be directed to:

NHS England,
P.O. Box 16738
Redditch
B97 9PT
Tel: 0300 311 22 33 (Monday to Friday 8am – 6pm, excluding English Bank Holidays)
Email: england.contactus@nhs.net

The Patient Engagement Team may be contacted at:

Customer Care Team
Lancashire Commissioning Support Unit
Lancashire Business Park
Jubilee House
Centurion Way
Leyland. PR26 6TR
Tel: 0800 032 2424
Email: customer.care@lancashirecsu.nhs.uk